Refund Policy

AMARU GROUP guarantees that our products are free from defects in material, construction, or workmanship under normal use, provided that the care instructions are followed. This guarantee extends only to the original purchaser of the product.

Exemptions from Guarantee:

  • Damage caused by misuse, improper use, or accidents, including but not limited to:
    • Cutting hard substances such as frozen foods, bones, hard nuts, or hard cheese.
    • Using the item as a screwdriver, can or bottle opener, etc.
    • Dropping the knife on the floor or hitting it against other hard surfaces.
  • Chips in knife blades, broken knife tips, discoloration from food, and rust spots are not covered. Knife chips and broken knife tips can often be repaired by re-sharpening.
  • Rust and discoloration stemming from inadequate aftercare.
  • The warranty becomes void if the purchased product leaves the United States, the country in which this warranty is valid.
  • Return postage is not covered under the warranty.

Procedures and Conditions

Return Policy:

The following policies apply to all returns:

Refunds:

  • Full refunds are only available for purchases made directly from www.amaru-group.com. Refund requests for orders made outside of www.amaru-group.com must be directed to the original place of purchase and are subject to their refund policies.
  • For a full refund, you must contact us within 30 days of receipt of your order. You must provide a receipt to receive a refund in the original payment method.
  • Merchandise must be unopened and unused to qualify for a refund.
  • Return postage is not covered by AMARU GROUP.
  • Please allow 10-14 days for the refund to be processed after we receive your return.
  • All approved refunds will be credited back to the original payment method (e.g., gift card, credit card).

Warranty:

If you believe a product is defective, it may be returned under the terms of our warranty. The warranty specific to each item is included in the original packaging. Please review it before attempting to return the item.

  • All returns must have a Returns Authorization Merchandise (RMA) number. This RMA number allows our Warranty department to associate your returned item with your purchase, ensuring a swift resolution of your claim.
  • To obtain an RMA number, please email our Customer Care department at info@amaru-group.com or call +46 730 393 333.
  • For all approved claims, please allow 4-6 weeks from the time we receive your package for your replacement order to be processed. This timeframe may be extended if the item is on backorder and a comparable substitute is not available.
  • AMARU GROUP reserves the right to determine if the product has been used in a manner that violates the warranty.
  • AMARU GROUP is not responsible for items lost in transit or items sent without an approved RMA.
  • Accessories are not covered by the warranty.

Tips for Proper Knife Care and Storage

  • Please do not leave food residue on the knife. After use, wash immediately in warm soapy water and dry thoroughly. The acid and/or fat and moisture from food residue can cause rust and discoloration to the knife.
  • Do not put AMARU GROUP knives in a dishwasher. The harsh environment during the wash cycle can harm the knife and cause corrosion.
  • Always store AMARU GROUP knives in a dry atmosphere. It is recommended to store AMARU GROUP knives either in a knife block or on our magnetic knife rack.

Company name
AMARU Group AB

Org.nr:
559460-4885

Company address
Dartanjangs gata 34
16871 Bromma
Sweden

Company email
Info@amaru-group.com